Customer Care Centre Co-ordinator (Part-Time)

at  Invocare

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

ABOUT YOU:

You pride yourself on your exceptional service and have solid experience working in a contact centre environment or in a care industry and are looking for a new career opportunity. You have a high level of empathy and resilience. You are looking to work in a high performing team and enjoy a fast paced environment where no two calls can be the same.
Our industry is unique, and your experience in demonstrating empathy and sensitivity when dealing with end of life related inquiries is key. This is a great opportunity to develop your knowledge across the funeral industry and the InvoCare brands whilst being the initial contact point for our families.

HOW TO APPLY:

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.
If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers/
At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and are open to discussing flexibility.
As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and background checks. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits

As a Customer Care Centre Co-ordinator, you will help support families through a pivotal time in their lives. This is achieved by delivering our services to client families through a culture of CARE and excellence. Not only will you be joining a nationally recognised customer care centre you will also become part of our wider operations team – one of the highest engaged areas in InvoCare. We value and invest in our people and rally around a strong core culture of CARE and empathy, which makes work, engaging and purposeful.

The role primarily involves:

• Being a first point of contact for families in the initial steps for arranging a funeral
• Organising transportation of a loved one into our care
• Delivering a strong customer experience

• Assisting with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parksWe are looking for extraordinary people to fulfil the below static rosters:

• Mon/Tue/Sat: 9.30am – 2.30pm
  Mon: 10am - 2pm, Thurs/Fri: 2pm - 10pm
  Mon/Sat/Sun: 8am - 2pm