Customer Care Co-ordinator

at  LifeHealthcare

• Customer Service
• Customer Care Coordinator
• North Ryde
• Permanent

20/3/2024

• Work with part of a team who delivers outstanding service
• Be part of a busy and energetic team
• Opportunity to grow your career and make a difference in the lives of others

At LifeHealthcare we believe Australian and New Zealand healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation and making a real difference to people’s lives.
Our passion is health, and our purpose is helping to make life better for others. As an organisation, we are guided by a set of values - Accountable, Agile, Authentic and Customer Centric that define our character and culture. We encourage and support employee’s to live our values every day, whilst offering a range of benefits including health insurance discounts, career opportunities across the division; generous parental leave, employee referral programs, opportunity to purchase leave, volunteer leave, Flexible hybrid work arrangements and financial rewards for individual and company performance.
LifeHealthcare is looking for a self-driven, team player who is passionate about helping others. You will become part of our energetic Macquarie Park office and will provide support and guidance to customers through inbound and outbound communication channels.

• Accurately and efficiently processing customer enquiries and orders
• Managing customer interactions end-to-end via phone and email
• Updating our system of record (Zendesk) while maintaining accurate records of all interactions
• Tracking orders and liaising with internal/external stakeholders to deliver on agreed KPIs and SLAs
• Keeping up to date with product knowledge to ensure service levels are met daily
• Support warehouse, order fulfilment and dispatch tasks; inventory handling and cyclic stock counts