Customer Care Consultant – Cold Calling

at  SoluGrowth Pty Ltd

Solugrowth is looking for Customer Care Consultants - Cold Calling
This is a 12 months contract position.
Must be able to travel to and from Parktown.

Responsibilities:

• Lead calling customers using a given phone directory to sell products
• Using scripts to provide information about product’s features, prices etc. and present their benefits
• Generate sales by lead calling in a fast-paced environment
• You will be responsible for influencing existing or potential customers to buy products or services
• You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs
• A successful Sales Agent must be friendly and persuasive
• The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints
• The goal is to promote business growth by expanding the company’s clientele
• Go the “extra mile” to meet sales targets and facilitate future sales
• Keep records of calls and sales and record useful information
• Persuade the customer to buy by demonstrating how product or services meet their needs
• Record the customer’s personal information accurately in a computer system

Requirements:

• Matric/Grade 12
• 1-2 years proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales targets preferably over the phone
• Working knowledge of relevant computer programs and telephone systems
• Excellent communication and persuasive skills
• Skilled in negotiation and dealing with customers
• Persistent and results-oriented
• Patient and able to handle customer rejection

• Lead calling customers using a given phone directory to sell products
• Using scripts to provide information about product’s features, prices etc. and present their benefits
• Generate sales by lead calling in a fast-paced environment
• You will be responsible for influencing existing or potential customers to buy products or services
• You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs
• A successful Sales Agent must be friendly and persuasive
• The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints
• The goal is to promote business growth by expanding the company’s clientele
• Go the “extra mile” to meet sales targets and facilitate future sales
• Keep records of calls and sales and record useful information
• Persuade the customer to buy by demonstrating how product or services meet their needs
• Record the customer’s personal information accurately in a computer syste