Customer Care Consultant

at  Community Solutions

• Permanent full-time opportunity based in Bokarina, Monday - Friday 8.30am to 5.00pm (1 Hour Lunch)
• $65,000 + Super + Salary Packaging benefits and plenty of other benefits
• Join a supportive team who will provide you with thorough training so you have all of the necessary skills to succeed in your role

ABOUT US

Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and collaborating with them on their pathway to possibilities. We offer employment support, vocational training and social support across Queensland and Victoria.
We are proud to deliver the Workforce Australia program. This is an important initiative created to help Australians to build their employment skills, gain work experience and get support with job searching. We provide personalised support to our clients by creating tailored job and study plans unique to each individual with the end goal of helping them to find meaningful jobs…and that is where you come in!

ADDITIONAL REQUIREMENTS:

• Right to Work in Australia i.e. Australian/NZ Citizen, Permanent Resident or visa with Permanent Work Rights - excludes visas with Temporary Work Rights
• A current Blue Card (Working with Children Check) or the willingness to gain clearance if successful. We will reimburse you the cost on commencing
• Willingness to undertake a"Fit2Work” Police Check

ABOUT THE ROLE

Working within the Customer Care Team, this role involves answering incoming calls for our Workforce Australia customers across Queensland. The role also involves outbound calls to our customers as well as various administration tasks. Our teams are focused on providing exceptional customer service, supporting the business functions at site level to improve the customer experience and resolving customer enquiries at the first point of contact; when we can of course.

OTHER KEY DUTIES WILL INCLUDE:

• Becoming very familiar with the employment services offered by the organisation so you can take customers through the process step by step.
• Working with our on-site mentors to understand our customers individual needs and assist in progressing them to employment
• Frequently contacting customers and staff through multiple communication channels, including phone, email, teams and SMS.
• Providing administration support and diary management to assist our service delivery teams.
• Maintaining data integrity across our various systems

WHAT YOU WILL BRING TO THE ROLE:

• Call centre experience within a similar office-based role; you are comfortable working in a high-volume admin and call environment
• Ability to learn and retain high levels of information from a variety of sources.
• Strong administrative, compliance capabilities and IT skills - experience using WAOP and JobReady would be great but not essential – Excel and Outlook are a must
• Experience working to KPIs or targets; we will of course help you along the way
• You are a true people person and can easily connect with others, regardless of their background
• Resilience and a sense of calm when dealing with those trickier conversations
• Happy to pitch in to help the wider team when needed
• Excellent time management and organisation skills and great attention to details; you don’t miss a beat!