Customer Care Consultant

at  McMillan Shakespeare Group

Customer Care Consultant
At MMS, our purpose is clear: To make a difference to people’s lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services - from salary packaging and fleet management to disability support - aim to enhance your financial wellbeing and empower your aspirations.

Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.

• Start date: 20 May 2024 and 27th May 2024
• Enjoy working 2 Days in Office and 3 Days from Home

Our contact centre is our launching ground for many people within the organisation moving into specialised roles and growing their careers. Once you have mastered the fundamentals of your role and met the key criteria in both your performance and aligning to the values of the organisation you can apply for the many internally advertised roles across all our brands and locations in Australia.

• Pursue Better in assisting customers to manage their accounts and funds and problem-solve to resolve customer enquiries
• People First by building engaging and educating our customers on how to best manage accounts by maximising their tax benefit and minimising their liabilities
• Work Together by ensuring if, on phones or administration tasks, you deliver on your and the organisation’s promises
• Make everyday Better Together by demonstrating mutual respect and collaborating with your team, managers, and extended organisation