Customer Care Consultant

at  nib Group

LET’S TALK ABOUT WHO WE ARE

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

LET’S TALK ABOUT YOU

Your ability to build rapport with our customers coupled with your professional approach will see you succeed in this role.
We are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!
We pride ourselves at nib on delivering world class customer service, and ensuring our members feel valued and supported.
Does this sound like you?
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group - so if this role resonates with you, please apply!

As the voice of nib working as a Customer Care Consultant working in our Australian Health Insurance department, your new role will see you provide accurate and comprehensive information and advice about nib’s health products and services whilst delivering a meaningful member experience. More specifically this role will see you:

• Represent nibs brand by providing excellence in customer service in a professional manner
• First point of contact for health fund members, providers, brokers and clients
• As a health partner, ensure nib members are fully informed with accurate information about their product
• Strive to efficiently achieve first call resolution.
• open to growth and learning, and be part of a team culture that supports one another and celebrates our success
• Promote nib products and services

Your ability to build rapport with our customers coupled with your professional approach will see you succeed in this role.
You will have a passion for customer service and have the ability to communicate to a range of customers to meet specific needs. You will have high attention to detail and won’t be afraid to challenge the status quo.
This role will see you enjoy a sleep in and work life balance with shifts starting between 8:00am-9:30am and finishing between 4:00pm-5:30pm Monday to Friday.
You will be available to commence on the 3rd May 2024.
If you have a passion for customer service, and thrive in fast paced environments we want to hear from you!