Customer Care Consultant

at  nib Group

LET’S TALK ABOUT WHO WE ARE

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

LET’S TALK ABOUT THIS ROLE

Let go of the stereotype that comes when you hear the word call centre.
This role sits within our Member Engagement and Retention team working across our proactive retention and health management programs.
This position will see you play an important role within the business with the goal to drive long term member retention and loyalty!
You will have meaningful conversations with our members and be there to help “save the day” and our members!

This role will see you:

• You will be the voice of nib, representing our brand by providing excellence in customer service
• It is a fast-paced call centre, where you can take up to 60 calls a day
• The environment is very structured, with set Key Performance Indicators (KPIs)
• You will promote nib products and services and drive for first call resolution to queries
• You will create meaningful member experiences, helping nib’s members get the best value out of their health insurance
• You will be part of a team that supports one another and celebrates success
• This role will be based in our Newcastle, Sydney and Central Coast hubs