Customer Care Consultant

at  Nib Health Funds

Let’s talk about who we are
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment@nib.com.au.
Let’s talk about this role

Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!

• You will be the face of nib, representing our brand by providing excellence in customer service
• Fast paced inbound call centre, taking up to 30 calls a day
• Work in a structured environment with set KPI’S
• Promote nib products and services
• Deliver meaningful member experiences
• Be part of a team that supports one another and celebrate our success
• Drive for first call resolution
• Make an impact on each member, helping them find the value in their health insurance

• Feel comfortable to bring your authentic self to work each day

  Your ability to build rapport with our customers coupled with your professional approach will see you succeed in this role.
  This role will see you enjoy a sleep in and work life balance with shifts starting between 8:00am-9:30am and finishing between 4:00pm-5:30pm Monday to Friday.
  You will be available to commence on the 7th June, 2024.
  If you have a passion for customer service, and thrive in fast paced environments we want to hear from you!

Let’s talk about you

• You are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phone
• You can work in a structured, fast moving and dynami
• You have previous experience in customer service and can provide exceptional outcomes
• You have a willingness to learn and maintain new skills
• You are motivated to achieve set goals and Key Performance Indicator’s (KPI’s)
• You have a flexible and positive work approach and attitude

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
• The opportunity to give back to the community through paid leave for volunteering through nib Foundation
• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

Please refer the Job description for details