Customer Care Coordinator

at  North Beach

DESCRIPTION

North Beach is currently looking for a Customer Service Coordinator to join the Customer Care and Ecommerce team.
This is a full time position based in our Albany Head Office, responsible for driving customer satisfaction and owning general administrative functions.
Daily tasks will include:
Corresponding with customers via phone, email and online chat with an exceptional phone manner and energetic nature.
Navigate and resolve customer issues promptly and confidently.
Processing customer returns, refunds and exchanges.
Providing general administrative support to our wider team.
To efficiently balance these tasks, you will need to be confident managing a busy workload and juggling competing priorities.
You will need to have experience working in a similar Customer Service role, preferably in an e-commerce or retail capacity.
This role is full time, working Monday-Friday, 8am - 5pm or 7:30 - 4:30pm.
Weekend hours will be required during peak trade periods. Flexibility with work hours and ability to cover public holidays is essential.
You’ll be joining an amazing team of people with a great work atmosphere!
If interested in the role, please submit your CV outlining your suitability for the role

Please refer the Job description for details