Customer Care Coordinator (QLD)

at  Burbank

Building & Construction Contracts Manager QLD Other Permanent / Full Time

13/6/2024

• Amazing team guided and lead by State General Manager - Ops & Construction
• Lucrative employee benefits
• Family-owned volume builder with operations in SA, VIC, QLD, NSW & ACT

ABOUT US

Aspirational, award-winning and distinctly Australian, Burbank has been building quality homes since 1983. Led by a passionate team who live and breathe homebuilding, Burbank Homes is a family owned and operated business with strong family values at the heart of every home. Beginning as a small homebuilding company in Victoria, Burbank has since blossomed into one of Australia’s most trusted builders, with construction now on the ground across Australia - SA, QLD, NSW/ACT and VIC. Combining outstanding style, uncompromised quality and exceptional customer service, Burbank strives to deliver a seamless and stress-free building experience to every customer. With a vast range of both single and double storey designs on offer, and also specializing in the delivery of apartments and townhouses, Burbank has a design to suit every Australian’s lifestyle and budget.

ABOUT YOU

If this position sounds like you, then don’t wait, click apply now! Here is what we are looking for:

• Previous experience in the building industry with strong administration and customer service experience
• Proven ability to read and understand building contracts and drawings as well as knowledge of building terminology and site related issues - highly regarded
• Experience in process improvements with the ability to collaborate with various stakeholders for continuous administrative/customer service process improvements
• Excellent attention to detail, communication and presentation skills
• Ability to autonomously work within timelines with excellent time management skills
• A proactive “can do” attitude with inspirational leadership abilities

WHY BURBANK?

Burbank offers an attractive base salary, with numerous benefits for you and your immediate family including:

• Discounts on house and land purchases
• Health and Wellbeing program
• Community Service Wellness Day (additional day of leave)
• Tailored development plans
• Employee Assistance Program
• Discounted IT and building materials
• Corporate discounts from national large retailers
• Paid Parental Leave on top of the Government Paid Parental Leave

In addition to this, you will have the opportunity to work in a great team culture with a manager and leadership team who will support your personal and career growth throughout the group of companies.
As a team, we are bold with ideas and operate with pace and passion, always looking for better ways to deliver for our customers. We pride ourselves on our innovation, inclusion and diversity and hold ourselves accountable for the services we offer.
If you are looking to work for a business with a national footprint and a truly diverse group that encourages individual development across our companies and thrives with its people, this job is for you.
If this sounds like an opportunity for you, please submit you cover letter and resume. As part of our recruitment process, we will require proof of working rights and suitable professional referees

Burbank has an exciting and rare opportunity available for a Customer Care Coordinator to join the team. Based in our Underwood Office - QLD, reporting to the Senior Customer Care Coordinator. Work amongst a supportive team to assist the customer from planning to settlement. The successful candidate’s tasks will include, however are not limited to:

• Ensuring that all customers have a positive experience in their dealings with Burbank.
• Applying exceptional customer focus skills to liaise between the customer and all Burbank Departments from pre-site to completion.
• Ensure the preparation of all documentation and approvals required to start construction in a timely manner.
• Managing a portfolio of customers through the journey of building their home from presite through to settlement of their home
• Applying exceptional customer service skills to liaise between Burbank customers and Site Managers to ensure feedback and resolution.
• Advocating for customers on issues raised throughout the construction of their home.
• Providing administrative support as required within the business