Customer Care Executive

at  Hatchfit Physiotherapy Clinic

Hatchfit Physiotherapy Clinic is seeking a dedicated Full-Time Customer Care Executive to join our team in Dubai.

JOB REQUIREMENTS:

• University graduate or equivalent.
• 0-2 years of work experience, preferably in Customer Service.
• Good verbal and written English skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Eligibility to work in Dubai.
  Join Hatchfit Physiotherapy Clinic in Dubai and be a part of a team dedicated to providing excellent customer service in a dynamic and growing field. Apply now to help us achieve our mission of exceptional client care and satisfaction

• Manage import and export shipping orders from clients or initiated by Customer Service Front Line, covering sea freight, airfreight, and land freight.
• Open shipping orders and insert Request for Quotations. Obtain rates, negotiate, and follow up on quotations from agents.
• Track daily orders from clients with the operations department and agents.
• Submit offers to clients and file them appropriately. Amend and renew contracts/offers upon approval from the customer service manager.
• Resolve client issues and respond to inquiries following company policies.
• Handle pickup requests or delivery orders according to client requirements.
• Ensure cargo deliveries align with client credit agreements and payment terms.
• Prepare client operation invoices and submit them to the Direct Manager.
• Generate sales leads and ensure proper circulation in the sales department via software.
• Coordinate with the sales team and CRM regarding client problems and requests to provide optimal responses.
• Adhere to all company policies, work procedures, instructions, and directives to achieve company objectives.