Customer Care Executive - UAEN

at  NMC Healthcare

QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS:

• Qualification: Graduate desirable but not mandatory.
• Experience : 1year as trainee receptionist preferred
• Skill set : Active and good inter personal skills, Pleasing Personality
• Excellent command of oral and written English & Arabic

DUTIES AND RESPONSIBILITIES:

• To receive the patients with a pleasant smile and wish them.
• To attend telephone calls politely and strictly adhering to telephone manners.
• To see if the patient is a new patient or an old patient (Already registered).
• To get the information about the nature of illness and guide them to the concerned department.
• To give the registration forms and help them to file and guide them to the concerned doctor.
• If the information is not clear then send the patient to the Customer care dept.
• To collect the reference letters if any.
• To check whether the patient has filled all relevant data in the registration form.
• To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO’s reference / reference letter.
• To make an entry of the referred doctor’s name and address in the computer.
• To guide the visitors to the concerned room/departments.
• To provide information regarding various preventive medical health checkups.
• To answer various queries of the patient.
• To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
• To carryout data collection/support in data collection.
• To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
• To perform any job / task as and when assigned by the superior.
• To assist in basic translation as and when required

DUTIES AND RESPONSIBILITIES:

• To receive the patients with a pleasant smile and wish them.
• To attend telephone calls politely and strictly adhering to telephone manners.
• To see if the patient is a new patient or an old patient (Already registered).
• To get the information about the nature of illness and guide them to the concerned department.
• To give the registration forms and help them to file and guide them to the concerned doctor.
• If the information is not clear then send the patient to the Customer care dept.
• To collect the reference letters if any.
• To check whether the patient has filled all relevant data in the registration form.
• To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO’s reference / reference letter.
• To make an entry of the referred doctor’s name and address in the computer.
• To guide the visitors to the concerned room/departments.
• To provide information regarding various preventive medical health checkups.
• To answer various queries of the patient.
• To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
• To carryout data collection/support in data collection.
• To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
• To perform any job / task as and when assigned by the superior.
• To assist in basic translation as and when required