Customer Care for Drones and Tech Supply (German Speaker)

at  Blu Selection

Lisbon calling! Customer Care for Drones and Tech Supply, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance related to drone products. You want to learn more about this? Then keep on reading!
Tasks

Your responsibilities and impact working as a Social Media Content Moderator will be:

• Providing accurate and detailed information about the company’s products, features, and specifications.
• Managing and responding to customer requests through phone and email.
• Assisting customers with product setup, troubleshooting, and usage guidance.
• Processing customer orders, returns, and exchanges.
• Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.

Requirements

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum C1 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Keeping up-to-date with social media trends and practices
• Resilience to sensitive content, demonstrating emotional maturity and professional detachment
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

Benefits

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week) Monday- Sunday 8:00-20:00
• Salary conditions: 1,450 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month
• Health insurance after 6 months
• Paid professional training
• Employee discounts
• Fun and engaging company-wide initiatives
• Excellent work culture

Your responsibilities and impact working as a Social Media Content Moderator will be:

• Providing accurate and detailed information about the company’s products, features, and specifications.
• Managing and responding to customer requests through phone and email.
• Assisting customers with product setup, troubleshooting, and usage guidance.
• Processing customer orders, returns, and exchanges.
• Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum C1 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Keeping up-to-date with social media trends and practices
• Resilience to sensitive content, demonstrating emotional maturity and professional detachment
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyl