Customer Care Manager

at  Gough Recruitment

• Australian Residential Apartments Developer
• Strong Development Pipeline of Projects
• Further Training & Career Progression on Offer

SKILLS & EXPERIENCE

To be considered for this opportunity it is essential that you have the ability to present yourself in a confident, polished, professional manner with a strong commitment to customer service. Other key requirements include:

• Experience in a Customer Support Role, ideally with a Property Developer
• Experience Collaborating with Multiple People with Diverse Backgrounds
• Proficient in CRM Systems (Salesforce Preferred)
• First Class Oral communication Skills
• Excellent Report Presentation. Literacy, & Business Writing Skills

THE ROLE

Due to growth within their business, a position has been created for a Customer Care Manager to join their team. This is an integral role in the business as you will be responsible for ensuring that customer care is at a high level of satisfaction by implementing customer-driven strategies to assist sales through customer engagement post-sale. Key responsibilities will include:

• Prepare Customer Correspondence, Inform Buyers with Updates
• Define, & Manage Settlement Process from Exchange/Settlement
• Liaise with Banks/Brokers to Ensure Clients have Finances in Place
• Be the Link between Sales, Marketing, Construction & Customer
• Conduct Inspections, Valuations, Pre-Settlement inspections, & Key Handover

Benefits of this role include:

• Large Residential Developer with Huge Development Pipeline
• Play a Key Role in Assisting Buyers
• Low Staff Turnover & Positive Team Culture
• Further Training & Career Progression
• Company Undergoing a Sustained Period of Growt