Customer Care Manager

at  RRECRUITER INT PTE LTD

REQUIREMENTS:

At least 2 years of relevant experience.
EA License No: 22C1414
Reg No.: R23113314
By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by our company

Manage day-to-day operational activities.
Oversee cost recovery processes.
Address customer feedback and complaints, ensuring effective service recovery.
Handle all aspects of vehicle maintenance, repairs, breakdowns, accidents, and claims settlement.
Supervise the operation and maintenance of the GBCR vehicle fleet.
Ensure compliance with LTA regulations and handle related reporting.
Oversee new rental and project initiatives.
Develop and implement preventive maintenance programs.
Manage budgets for repairs and maintenance.
Handle vendor relationships and management.
Resolve escalated issues requiring coordination with other departments.
Plan fleet operations, utilization, and vehicle movements.
Take responsibility for staff welfare, discipline, performance, and HR matters.
Lead all departmental and company-related matters.
Perform additional duties as assigned by supervisors.