Customer Care Officer

at  EPloyment Consultancy

• Follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc.
• Providing support to the sales team.
• Assisting the sales team to arrange with customers on the servicing of products.
• Handling of 1-to-1 exchange process.
• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc).
• Respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• Ensure that display sets are in proper working condition at point of sales.
• Manage our service partners.
• Ensure that leads provided are promptly attended to.
• Provide product information and details to enquiries by our service partners.
• Scheduling of installations for our customers with our service partners.
• Handle feedback from customers with regards to our service partners.

JOB REQUIREMENTS:

• 2 Year of relevant working experience.
• 5 day work week.
  Interested applicants, please email your resume to us.
  E-Ployment Consultancy
  EA License No: 09C0884
  EAP Name/ Registered No: Ivan Mah/ R110831

Please refer the Job description for details