Customer Care Post-Sale Specialist

at  Ritchie Bros

ABOUT US

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world’s builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/

JOB DESCRIPTION

• The Post Sale Support Specialist (PSSS) plays a pivotal role in delivering first-class service to our customers across both our live and online platforms. The PSSS is responsible for handling all customer questions and issues surrounding equipment post-sale including sales tax, payment collection, defaults and initial dispute resolution. This position is a 3 month contract with the possibility to be extended.

QUALIFICATIONS

• 1-3 years working within a collections or sales tax environment with emphasis on customer service and quick resolution
• Excellent verbal and written communication skills
• Bilingual

• Communicate with customers regarding payment status, review account for payment options, communicate account suspension and defaulted status together with penalties when appropriate
• Review and adjust Sales Tax, issuing refunds when appropriate
• Handle the initial stages of dispute resolution – listen to the customer to determine the issue and taking the appropriate resolution steps
• Communicate with internal/external customers regarding policies and Terms and Conditions to ensure they understand any limitations on resolution and answering questions as needed
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.