Customer Care Representative

at  Audika

TECHNICAL KNOWLEDGE

• Develop a full working knowledge of the systems and processes required to perform the role within best practice guidelines
• Intermediate knowledge of Microsoft Suite
• Trouble shoot client queries and problems

SKILLS AND ABILITIES:

• Excellent communication skills to enable rapport building and effective conversation over the telephone.
• Ability to follow instructions and complete tasks as agreed
• Develops and supports mutual team goals
• Delivers to agreed commitments
• Achieves results within agreed timeframes
• Enjoy working in a team environment

WE ARE LOOKING FOR SALES AND CUSTOMER SERVICE SUPERSTAR TO BE A CUSTOMER CARE REPRESENTATIVE! IF YOU ARE INTERESTED IN HELPING OUR CLIENTS IMPROVE THEIR HEARING AND QUALITY OF LIFE, KEEP ON READING! THIS IS THE ROLE FOR YOU. OUR NEXT INTAKE IS 3RD OF JUNE 2024.

Customer Care Representatives are first and foremost responsible to work as part of the team who assist our Australian and New Zealand clinics maintain a flow of new and return clients.

As a Customer Care Representative, you will be calling clients with offers in response to campaigns formulated by the marketing department. Example campaigns include but are not limited to:

• Hearing Tests
• Hearing aid adjustments
• Trials

As a representative of Demant, the Customer Care Representative is required to perform all activities in a manner that meet company standards whilst always maintaining a professional conduct.