Customer Care Representative
at audikaAustralia
Parkside SA 5063, South Australia, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 26 Jul, 2024 | Not Specified | 01 May, 2024 | N/A | Retail,Kpi,Commitments,Communication Skills,Customer Service,Customer Service Skills,Instructions | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WHO’S AUDIKA
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
TECHNICAL KNOWLEDGE
- Develop a full working knowledge of the systems and processes required to perform the role within best practice guidelines
- Intermediate knowledge of Microsoft Suite
- Trouble shoot client queries and problems
SKILLS AND ABILITIES:
- Excellent communication skills to enable rapport building and effective conversation over the telephone.
- Ability to follow instructions and complete tasks as agreed
- Develops and supports mutual team goals
- Delivers to agreed commitments
- Achieves results within agreed timeframes
- Enjoy working in a team environment
Responsibilities:
WE ARE LOOKING FOR SALES AND CUSTOMER SERVICE SUPERSTAR TO BE A CUSTOMER CARE REPRESENTATIVE! IF YOU ARE INTERESTED IN HELPING OUR CLIENTS IMPROVE THEIR HEARING AND QUALITY OF LIFE, KEEP ON READING! THIS IS THE ROLE FOR YOU. OUR NEXT INTAKE IS 20TH OF MAY 2024.
Customer Care Representatives are first and foremost responsible to work as part of the team who assist our Australian and New Zealand clinics maintain a flow of new and return clients.
As a Customer Care Representative, you will be calling clients with offers in response to campaigns formulated by the marketing department. Example campaigns include but are not limited to:
- Hearing Tests
- Hearing aid adjustments
- Trials
As a representative of Demant, the Customer Care Representative is required to perform all activities in a manner that meet company standards whilst always maintaining a professional conduct.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Parkside SA 5063, Australia
