Customer Care Representative - Charlotte, NC

at  The Hartford

CRS I Claims - CQ10AN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Care Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.
START DATE: Monday, July 8th, 2024
LOCATION: 100% Remote: This role will have a Remote work arrangement, with the expectation of coming into a Charlotte, NC office as business needs arise.
TRAINING SCHEDULE: Monday - Friday, 10:00 AM - 6:30 PM EST for the first 8 weeks of employment. Time off during training is not accommodated.
POST TRAINING SCHEDULE: Monday - Friday, 11:30-8:00 PM EST, year-round

QUALIFICATIONS:

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• Adaptability
• High School Diploma or equivalent experience required.
• Spanish bilingual a plus.
• INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Promote digital self service capabilities.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours.
• Required to commit to the training and work schedule.
• Take ownership to ensure that we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand.