Customer Care Representative

at  Ricoh

Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
We are seeking an experienced individual to join our team on a 3-month fixed term contract within our Customer Care team. As a Customer Care Representative you will be responsible for assisting our customers and representing Ricoh as the first point of contact. This is a fast-paced customer service role where you will be assisting our customers to solve technical issues, reorder supplies and handle general enquiries.

Some of your key responsibilities include:

• Respond to customer enquiries through inbound calls and emails by providing appropriate solutions within the time limits and follow up to ensure resolution
• Provide accurate, valid and complete product & service information by using the right methods/tools to both internal and external customers
• Research, identify and resolve customer complaints using appropriate resources
• Process orders forms and required requests
• Contribute to our team effort and culture of “One team, One Voice, One Goal” by accomplishing related results as needed

To be successful in this role:

• Proven experience in customer service, preferably in a call center or support environment.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving abilities and the ability to think quickly on your feet.
• Empathetic and patient attitude, with a focus on understanding and meeting customer needs.
• Basic computer proficiency and experience with CRM software or ticketing systems is advantageous.
• Flexibility to work in shifts, rostered between 8:00am and 8:00pm
• Ability to handle high call volumes and maintain composure under pressure.
• A proactive approach to learning about products and services to provide accurate information to customers.
• Adaptable, reliable and can quickly build good rapport with people.
• Problem-solving skills, and the ability to think under pressure.
• You thrive in a busy environment and have the ability to focus on a number of tasks simultaneously.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type
Fixed Term (Fixed Term

Some of your key responsibilities include:

• Respond to customer enquiries through inbound calls and emails by providing appropriate solutions within the time limits and follow up to ensure resolution
• Provide accurate, valid and complete product & service information by using the right methods/tools to both internal and external customers
• Research, identify and resolve customer complaints using appropriate resources
• Process orders forms and required requests
• Contribute to our team effort and culture of “One team, One Voice, One Goal” by accomplishing related results as neede

To be successful in this role:

• Proven experience in customer service, preferably in a call center or support environment.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving abilities and the ability to think quickly on your feet.
• Empathetic and patient attitude, with a focus on understanding and meeting customer needs.
• Basic computer proficiency and experience with CRM software or ticketing systems is advantageous.
• Flexibility to work in shifts, rostered between 8:00am and 8:00pm
• Ability to handle high call volumes and maintain composure under pressure.
• A proactive approach to learning about products and services to provide accurate information to customers.
• Adaptable, reliable and can quickly build good rapport with people.
• Problem-solving skills, and the ability to think under pressure.
• You thrive in a busy environment and have the ability to focus on a number of tasks simultaneously