Customer Care Representative

at  XE

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.
The role is responsible for delivering the day-to-day services across the Ria and Xe. The key focus is to ensure that all serviced channels such as chats, phones and tickets, are offered in an efficient and timely manner with least interruption to the customer. To be successful you should have excellent interpersonal skills and be highly organized.

Our principles

• AMBITION - We dream big, try things out and always ask why not?” and what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What You’ll Do:

• Responding to customer inquiries via phone, email, and social media platforms in a timely and professional manner.
• Resolving any customer complaints or issues in a swift and effective manner, while maintaining a positive attitude and ensuring customer satisfaction.
• Educating customers on Xe’s range of products and services and helping them choose the best options for their needs.
• Ensuring accurate and timely data entry of customer information and transactions into the company’s system.
• Collaborating with internal teams to improve customer experience and identify areas for optimization.
• Staying current with industry trends, customer feedback, and company policies and procedures.
• Maintaining a high level of professionalism and adhering to company standards at all times.

REQUIREMENTS

Who you are:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• At least 1 year of experience in a customer service or customer support role.
• Exceptional communication skills, with the ability to listen actively, empathize, and communicate information effectively.
• Detail-oriented with strong organizational and time management skills.
• Proficiency with Microsoft Office and CRM software.
• Ability to work independently and as part of a collaborative team in a fast-paced, dynamic environment.
• Willingness to adapt to changes and learn new things in a constantly evolving industry.

Benefits

• Competitive Salary and Allowances
• HMO/Dental/Life Insurance Benefits on Day 1
• Paid Time Off (SL/VL) with Leave Conversion
• 13th Month Bonus and Performance Bonus

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects.
At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitment@xe.com
Job ID AB895490C7

• Responding to customer inquiries via phone, email, and social media platforms in a timely and professional manner.
• Resolving any customer complaints or issues in a swift and effective manner, while maintaining a positive attitude and ensuring customer satisfaction.
• Educating customers on Xe’s range of products and services and helping them choose the best options for their needs.
• Ensuring accurate and timely data entry of customer information and transactions into the company’s system.
• Collaborating with internal teams to improve customer experience and identify areas for optimization.
• Staying current with industry trends, customer feedback, and company policies and procedures.
• Maintaining a high level of professionalism and adhering to company standards at all times