Customer Care Senior Representative

at  NTT Data

Req ID: 279523
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Care Senior Representative to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $21.50

BASIC QUALIFICATIONS:

• 2 years experience customer service
• 2 years experience office environment
• 1 year experience Microsoft Office Suite
• High School Diploma/GED

• Provide a quality customer service experience to our consumers and customers
• Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
• Gain a working knowledge of Company systems and processes
• Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
• Problem solve in a professional and effective manner.
• Communicate effectively with consumers via all channels (Including but not limited to: telephone, email, letter, chat, text, social media, etc…)
• Answer incoming faxes, calls, voicemail and emails and input data and file
• Address issues to provide first call resolution
  New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
  * All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
  Must Pass a background check with Education check and employment verification check.
  Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Eastern Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required.
  Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.