Customer Care Specialist (German / French / Italian / Spanish or Dutch speaker)

at  Revvity

Main responsibilities:

Delivering exceptional level of service to our customers involving several key responsibilities that include:

• Response to customer inquiries via e-mail, telephone, fax or system
• Order processing in relevant customer service systems which includes orders entry
• Service administration
• Complaint handling
• Billing inquiries which includes price quotations, price checks and item quanity
• General administration which includes customer files and sales contracts maintenance
• Work according to documented process (SOP, Work Instruction, …)
• Actively participate in the on-going assessment of customer support processes and

incorporate approved improvements

• Provides ad-hoc support to internal and external stakeholders
• Be able to identify cause of customer issues and pursue resolution with a sense of urgency and commitment to customers
• Develop preventive action to avoid issues in future
• Perform other tasks requested by the manager to reach team’s objective or the company objectives based on current needs.

Requirements:

• Fluent in English at least CEFR C1 level.
• Fluent in one of the following service languages: German / French / Italian / Spanish or Dutch
• Understanding of the culture of the serviced region.
• Previous experience in customer services is preferred.

• Response to customer inquiries via e-mail, telephone, fax or system
• Order processing in relevant customer service systems which includes orders entry
• Service administration
• Complaint handling
• Billing inquiries which includes price quotations, price checks and item quanity
• General administration which includes customer files and sales contracts maintenance
• Work according to documented process (SOP, Work Instruction, …)
• Actively participate in the on-going assessment of customer support processes an