Customer Care Specialist I - IM

at  AppFolio

HI, WE’RE APPFOLIO

We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
We are currently hiring a Customer Care Specialist I - Investment Manager to join our Client Services department. A Customer Care Specialist I - Investment Manager is an instrumental role at AppFolio, assisting our customers with the support and adoption of their Investment Manager Platform and Services.
By working directly with our client base you will serve as the link between AppFolio and the customer, operating as the face of our company to create AppFolio promoters within the investment management industry. All Investment Manager CCSs complete a formal onboarding program to develop extensive product knowledge, which is invaluable for future career opportunities at AppFolio. As a member of the Investment Manager Support team, you will have the opportunity to develop professional communication skills, improve the customer lifetime value, and directly contribute to the growth of our product and company.
This is the ideal position for motivated individuals with a genuine interest in helping others, a strong desire to learn, and an advanced attention to detail.

QUALIFICATIONS

• BA/BS degree or equivalent in work experience required.
• Exceptional customer relationship-building skills.
• Excellent written and oral communication skills.
• Strong analytical capabilities for advanced problem-solving.
• Demonstrable leadership skills.
• Highly organized and strong ability to multitask.
• Strong curiosity and desire to learn.
• Ability to display good judgment.
• Ability to work cross-functionally in a fast-paced environment.
• Ability to handle sensitive information.
• Ability to follow through on tasks until completed.
• Ability to develop trusted relationships and find creative solutions.
• High degree of flexibility.

Please refer the Job description for details