Customer Care Specialist

at  ING Group

HERE’S WHAT OUR RECENT NEW STARTERS HAVE TO SAY ABOUT US…

“It was a great opportunity to help people in the community, in a role that matters.”
“Working at ING has been a great change of pace and has great incentives such as working from home.”
“OMG!! My journey has been amazing. It’s been very inclusive, friendly and fun!”

ABOUT US

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
This role is NSW based. ING’s approach to flexible working (FlexING) means you can work 50/50 in office (Wyong) and from home.
ING is Australia’s most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

As an inbound call centre for an online digital bank, you’ll be the first voice our customers hear when they call us for help. You’re going to be helping customers with a range of different enquiries related to our Daily Banking products using your active listening and analysis skills.