Customer Care Specialist - Swedish speaking

at  Klar Home

HELLO ALL SWEDISH SPEAKER IN COPENHAGEN (OR NEAR BY ) WHO LOOOOVES WHO LOOOVES CUSTOMERS, SOLVING ISSUES, COMMUNICATION AND IS SWEDISH BY HEART (MAYBE IN LOVE WITH COPENHAGEN - NOT A REQUIREMENT THOUGH - WE KNOW THE LITTLE MERMAID ‍ ️ IS TINY AND EVERYONE GETS DISAPPOINTED).

Do you have the passion to make our Swedish customers feel like they are explorers on a thrilling expedition? If you are Swedish or speak and write Swedish at a native level and are geared up for the adventure, this opportunity awaits you.
Welcome to Klar, a realm beyond the conventional e-commerce landscape. We are the guides, leading our customers on the path to the finest doors and windows. Picture a world where shopping for windows and doors online feels like an exhilarating adventure. Our web platform is not just any platform – it’s an expedition waiting to be explored. We have mastered the art of making door and window shopping a thrilling excursion, saving our customers time and leading them through uncharted territories.
Your team is located in Copenhagen, and our Customer Support team is small, but filled with energy, ideas and is ready to welcome you aboard
As a customer care “guide”, your role transcends traditional customer service - you will not just be answering phone calls, emails, and social media messages – you will be the go-to person for our Swedish customers, guiding them through our products, troubleshooting issues, and ensuring their questions are answered with expertise and care.

FOR YOU TO BE A SUCCESS IN KLAR ️, YOU NEED TO HAVE THE FOLLOWING SKILLS:

It is an ultimate requirement that you speak and write Swedish on a native level

• and English on a high level
• No previous experience is required - as long as you are eager to learn we will teach you the rest.Customer centric in your bones
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• Proactive approach, friendly, helpful and a great teammate

• Thrives in the scale-up environment
• Work structured and disciplined around your tasks and deadlines
• Love to question the status quo and try different solutions, even if you fail at firstOn the nice-to-list: if you speak and write a second language in either , or
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• You are tech savvy and computers are your trusty sidekicks, and you are proficient in using software

• It is a big plus if you have experience from scale-ups or fast-growth companies
• Experience from Telco business, a customer contact centre or insurance companies within sales, retention, reclamation or win-back is an advantageProactive approach - please wear your CAN-DO cab
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• To work onsite at the office - we like being together as a the team physically in the office ‍ ‍ ‍

YOUR RECRUITER FOR THIS ROLE:

Kristín Laura Vestergaard
Team Lead
kristin@klarhome.com

More specifically, your tasks include:

• Be the welcoming voice of our company by picking up the phone, ensuring customers feel valued and heard
• Address customer inquiries through additional channels, including emails and social media messages
• Provide assistance and guidance to customers, helping them navigate our products, resolve issues, and answer their questions effectively
• Receive, review and close customer claims related to Klar orders, including product defects, damages, or installation issues.…. Close the claim asap! No “dragging out the process”. Close it and move on.
• Communicate clearly and empathetically, ensuring customers feel understood and appreciated in every interaction
• Act as a brand ambassador, representing the company’s values and maintaining a positive brand image