Customer Care Supervisor (w/m/d)
at MEININGER Hotels
10117 Berlin, Mitte, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 10 Jul, 2024 | Not Specified | 11 Apr, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Lead and motivate a group of customer care advisors to achieve business led targets
- Conduct performance and development reviews, 1:1 coaching / mentoring sessions /quality feedback reviews and team meetings as directed by the business and individual needs, these may be weekly, monthly, quarterly or annually
- Ensure team and individuals meet or exceed KPI’s and targets
- Maximize sales opportunities with the team and ensure the team up and cross-sell a bespoke service experience on all contact channels
- Real time contact queue management, identifying areas that need to be addressed based on the current picture
- Provide support to line manager in times of absences and holidays
REQUIREMENT SUMMARY
Min:1.0Max:3.0 year(s)
Hospitality
Sales / BD
Hospitality
Graduate
Proficient
1
10117 Berlin, Germany
