Customer Care Voice Associate

at  NTT Data

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Care Voice Associate to join our team for a Temporary Remote/Hybrid (1st day onsite) position.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a Customer Service Associateto join our team in Providence, RI.

REQUIRED SKILLS/EXPERIENCE

• 1+ year(s) of remote phone customer service experience
• Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.
• Undergraduate degree or equivalent that required 3+ years of formal studies using English language as a medium of communication.

• Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
• Create written correspondence if issues were not resolved during the call
• Conduct provider outreach phone calls to collect missing information from medical providers.
• Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
• Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.