Customer Champion

at  Personal Group

Job Title: Customer Service Advisor
Location: Milton Keynes - Hybrid (3+2)
Salary: £22500 - £24000 DOE

WHY PERSONAL GROUP?

Founded in 1984, Personal Group has grown to become an innovative and leading provider of employee reward and benefits, specialising in providing purpose-built employee engagement solutions.
Since its formation, Personal Group has followed its vision to help organisations build and maintain a healthy, happy and productive workforce. Our environment and culture provide a healthy and flexible place to work, where colleagues are treated fairly and rewarded for their hard work and results.
AIM-listed since 2000, our strategy is focused on widening our footprint across a broader range of industries, predominantly by driving insurance sales through new and existing channels, transforming reward and benefits, and accelerating our SME offer.
Demand for our services has never been greater as employers put an increased focus on improving their employee value propositions. Employers increasingly see employee benefits and well-being services as essential for recruiting and retaining staff in a competitive talent market.
Post-pandemic, we’re seeing sustained demand for our affordable insurance products, both from employers looking to make their workforce more resilient, and employees who want some financial security in case of ill health or death.
As a socially responsible business, we ensure that our offerings across the Group are fair, reasonable, and accessible to all reaches of society, and joining us will give you the chance to be part of a dynamic company that is constantly looking for ways to support our clients in engaging their employees.
Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.

You will join and be part of an energetic and professional team of Customer Service Advisors, who build customer confidence in our service and products everyday. You will competently handle a variety of queries ranging from; log in issues and new claim requests through to policy amendments and cancellations and be a team player to help achieve team success.