Customer Communication Management Developer

at  Link Group

ABOUT US:

MUFG Pensions & Market Services mail house DigiCom is a leading provider of innovative document and content distribution solutions. We specialize in delivering accurate, timely, and economical communication across various channels, including Print, Email, Web, and SMS. Join our dynamic team and contribute to our mission of enhancing customer service and operational excellence.

EXPERIENCE & PERSONAL ATTRIBUTES:

• Experience with the Quadient Inspire Platform, specifically Inspire Designer, Automation (Scaler), and Inspire Content Manager.
• Previous experience in CCM Development (Mail house).
• Familiarity with email platforms such as Vision6 (HTML/CSS).
• Knowledge of business and industry-specific terminology.
• Expertise in business case analysis, quality assurance concepts, and procedures.
• Strong understanding of database architecture, integration issues, third-party reporting, and data extraction tools.
• Keeping up-to-date with technology to improve organizational efficiency through new IT solutions.
• Experience with document composition tools for output to Print, Email, SMS, and Web (HTML5).
• Background in email marketing and campaign management.
• Understanding of the Software Development Life Cycle (SDLC).
• Proficiency in structured programming methodology, data analysis, and design skills.
• Excellent written and verbal communication skills, with the ability to communicate across all organizational levels.
• Strong analytical and problem-solving skills.
• Ability to respond to user/business requirements and meet deadlines.
• Availability for after-hours support as required.
• Broad knowledge of financial services, banking, and accounting applications.
• Ability to work well under pressure and balance competing priorities to deliver timely outcomes.
• Strong team focus and ability to work with minimal supervision.
• Excellent organizational and documentation skills.

ROLE PURPOSE:

As a CCM Developer at DigiCom, you will be responsible for analysing, designing, developing, and maintaining systems that drive document and content distribution. Your work will ensure our communication processes are accurate, timely, and cost-effective.