Customer Communication Specialist (m|f|div)

at  Misumi

PERSONAL SKILLS:

• A team player with assertiveness and a sense of responsibility.
• Flexible and able to prioritize tasks accordingly.
• Self-organized with very good communication and collaboration skills.
• Structured and responsible way of working.

METHODICAL SKILLS:

• Completed commercial training or a bachelor’s degree with at least 3-5 years of experience in B2B Customer Service.
• First experiences in design and UX are a plus.
• Good skill in understanding internal processes and the needs of the customer.

ABOUT US

MISUMI Europa is not like any other company
Our journey starts with Konichiwa - Because with us Japan meets Europe
We MISUMI, a Japanese group, rely on capable, culturally open and motivated employees in Frankfurt. With more than 20 million products worldwide and 80 trillion configuration possibilities, we are setting new standards in automation technology as well as for stamping dies and injection molding applications
We offer an exciting and international work environment in connection with performance-based remuneration and opportunities for career development within the company. Join MISUMI and become a part of our team!
Diversity is an important part of our global corporate culture. Therefore we are pleased to receive applications from severely disabled people, who are given preference if they have the same qualifications.

As our Customer Communication Specialist (m|f|div) you create and maintain clear and concise content to enhance the customer journey with MISUMI, collaborating with various departments to align on new content. Additionally, you define content needs with customer-facing teams, ensure quality translations, understand our Webshop/EC, and monitor the user experience to identify improvements.

• Content is created and maintained to enhance the customer journey with MISUMI, ensuring clarity and conciseness.
• Collaboration with departments such as Marketing, IT, and customer-facing teams aligns new content with technical possibilities.
• As the first contact for customer-facing departments, content needs are defined, and close work with French and Italian native speakers ensures accurate translations.
• A deep understanding of the Webshop/EC is developed to identify content needs.
• The user experience on MISUMI’s e-commerce platform is monitored to identify areas for improvement

As our Customer Communication Specialist (m|f|div) you create and maintain clear and concise content to enhance the customer journey with MISUMI, collaborating with various departments to align on new content. Additionally, you define content needs with customer-facing teams, ensure quality translations, understand our Webshop/EC, and monitor the user experience to identify improvements.

• Content is created and maintained to enhance the customer journey with MISUMI, ensuring clarity and conciseness.
• Collaboration with departments such as Marketing, IT, and customer-facing teams aligns new content with technical possibilities.
• As the first contact for customer-facing departments, content needs are defined, and close work with French and Italian native speakers ensures accurate translations.
• A deep understanding of the Webshop/EC is developed to identify content needs.
• The user experience on MISUMI’s e-commerce platform is monitored to identify areas for improvement.