Customer Complaint Specialist (Maternity Cover)

at  LEO PHARMA AS

APPLICATION DEADLINE:

Location: Ballerup 2750, , Denmark
Contract type: Temporary
Job ID: 2039
Role Description
Customer Complaint Specialist (Maternity Cover) – Quality Support Utilize your natural science skills in a job with great opportunities. Are you looking for a challenging job that involves a broad range of relations and stakeholders, as well as the opportunity to bring all your skills into play and have a steep learning curve? This is it. No two days will be alike when you turn challenges into solutions together with your highly skilled and dedicated colleagues in a very well-functioning team.
LEO Pharma has embarked on an ambitious journey to become the preferred dermatology care partner, improving people’s lives around the world – and that is why we need you. As a Customer Complaint Specialist in Quality Support, you will have the opportunity to shape the future and help people with skin diseases live more fulfilling lives by advancing the standard of care.

NATURAL SCIENCE DEGREE AND EXPERIENCE WITH CHANGE CONTROLS AND DEVIATIONS

• You have a natural science education, such as a Pharmacist, Engineer, Pharmacologist, or similar. In addition to this:
• You must have the necessary quality mindset and GMP knowledge and could have 1-3 years of experience in similar positions
• You must have good communication and collaboration skills
• You like to create results via constructive collaboration with due respect to cultural and professional differences
• You must be comfortable asking questions to gain the necessary understanding of, for example, a certain process
• As part of a team with great responsibility, you must also be responsible for your own tasks – if you can’t solve a problem yourself, you can find a colleague who can
• Being part of an agile organization also calls for your ability to keep up the good spirit when things do not turn out as foreseen
• You should be structured and able to keep an overview of many tasks/cases under your responsibility
  As an individual, you are open-minded, self-driven, positive, and a team player. You are curious and thrive in a variable and dynamic environment, where collaboration and communication with many different stakeholders and Quality colleagues are needed to succeed in your role.

LET’S PIONEER TOGETHER

At LEO Pharma, we help people with skin diseases live fulfilling lives by advancing dermatology beyond the skin. We drive dermatology with our knowledge, collaboration, and curiosity, and we are at the forefront of science in developing new medicines. For us, pioneering together is about constantly improving and extending what’s possible for each other, our company, and our patients.
At LEO Pharma, we believe that our different perspectives, backgrounds, and attitudes are what enable us to make the best decisions, foster an inclusive culture, and meet the needs of the market we operate in. Therefore, we encourage you to apply for the position if you are excited about the role – even if you don’t meet every single requirement listed, you might be just the pioneer we are looking for. We believe in flexibility in all aspects - also when it comes to supporting our employees’ diverse needs, hence, we offer hybrid work opportunities whenever possible.
For certain positions, LEO Pharma might complete a background check conducted by a third party.

As a Customer Complaint Specialist in the Quality Support team, your most prominent objective is to provide guidance and support, ensuring that the handling of customer complaints related to our Contract Manufacturers (CMOs) is carried out in accordance with the requirements of GxP and our Quality Management System. It is important to note that the job is highly administrative and not associated with LEO Pharma’s own production on-site in Ballerup.

You will

• Be responsible for driving our customer complaints – in close collaboration with our Customer Complaint Device SME, external partners, affiliates, the Quality Release department, and the Complaint Process Responsible in LEO Pharma
• Support your colleagues in opening Change Controls and Deviations

• Participate in implementing corrective and preventive actionsParticipate in our ongoing optimization of processes, methods, and tools

• You can look forward to collaborating with multiple external partners and colleagues across the global organization, especially your colleagues in the Quality area.