Customer Consultant

at  Bendigo Adelaide Bank

ABOUT YOU

Our Customer Consultant come from a vast and varied range of “people person” career backgrounds. Including reception/admin, hospitality, retail, hair/beauty, care, contact centre, insurance, and other financial services.
Great customer service is in your DNA. Your ability to multi-task, type and talk simultaneously will assist you to quickly meet our customer’s needs. A resilient person with a positive outlook to your work is essential to remain adaptable and flexible as our business continues to grow. Whilst most of this role involves inbound communication channels, you will have a natural sales aptitude and be comfortable educating and offering new products and services to our customers to best suit their needs.

YOUR NEW ROLE WITH BENDIGO BANK IS JUST A FEW CLICKS AWAY.

Position description: PD - Customer Consultant (14.07.22) (1).pdf

ABOUT THE ROLE

You’ll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders. You’ll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives. The Customer Consultant is the voice of Customer Contact in both call and digital interactions with our customers. The role connects customers with products and services, making their interaction with our business easy and seamless.

As a Customer Consultant you’ll get to:

• Respond to customer phone calls, emails and online web messaging within acceptable timeframes, delivering service excellence for each and every customer
• Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed
• Apply relevant policies and processes to complete all outstanding work
• Make sure all fees are applied to accounts as per the bank’s fee collection policy
• Ensure you are on time, ready and available to respond to customers

No experience with the above? Please keep on reading! At Bendigo Bank, we want you to shine! You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities.