Customer Contact Agent

at  Live Nation

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• Interpersonal Skills - Ability to relate to people on all levels by quickly establishing rapportand displaying patience where necessary.
• Organisational Skills - Proven ability to effectively manage time to ensure training deadlines and business needs are met.
• Results Orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy.
• Numeracy - Ability to check numerical data entered and be able to identify unbalanced accounts.
• Computer Literacy - Ability to use Microsoft Office based computer packages including Word, Excel & PowerPoint. Typing skills with high accuracy
• Communication - Demonstrating strong communication skills, both written and verbal. Clarity and confidence when presenting/training. Effective listening skills are also paramount.

YOU (BEHAVIOURAL SKILLS)

• Customer Focus - Ensuring Ticketmaster’s internal and external customers’ needs are continually satisfied. Experience in dealing with and training a range of people from different backgrounds is highly regarded. Contact Centre experience is advantageous but not mandatory.
• Attention to Detail - Ability to accurately maintain training manuals and other training documentations ensuring quality assurance requirements are met.
• Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.
• Problem Solving - Ability to identify potential problems and identify solutions. Appropriately seeking information from higher source when required.
• Positive Attitude - Possession of “natural energy” with a proactive focus.
• Due to PCI compliance requirements a police clearance check is required to perform this position.

• Answer calls across Customer Service / Outlet Services / Sales as required
• Respond to customer enquiries via electronic communication
• Assist outlets with general and technical issues and escalate where necessary
• Other duties as required and directed