Customer Contact Centre Consultant

at  Rex Regional Express

Orange, New South Wales, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Aug, 2024Not Specified22 May, 2024N/AGood communication skillsNoNo
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Description:

Rex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot academies, Australian Airline Pilot Academy in Wagga Wagga and Ballarat.
REX is currently seeking suitably qualified and motivated individual’s with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultant’s located in Orange, NSW. These are temporary positions on a 12-month contract.
Expressions sought for;
5 x Positions varying between 20-38hrs per week.

Responsibilities:

  • Handle all incoming calls politely, efficiently and professionally
  • Inbound reservation sales
  • Reservation and Ticketing functions
  • Answer general customer enquiries
  • Support travel agents and Rex airport locations
  • Support Internet Customers
  • Assist Administration support duties -CA cases, call stats data entry, assistance in BSP refunds.
  • Assist with Queensland Support in live-check-in and freight.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Orange NSW, Australia