Customer Contract Manager

at  Synergy AU

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.
We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.
Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south
Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

The Customer Contract Manager is an exciting opportunity in our Major Customer Accounts team based at our Perth CBD office.
Customer Contract Mangers (CCM) are responsible for managing the contractual risk and compliance frameworks for our Business Customer and Growth function.

Key responsibilities of the role include:

• Manage contractual risk and compliance frameworks for the Business Customer and Growth team.
• Ensure adherence to agreed governance parameters.
• Proactive management of customer contracts, review of terms and conditions and assessment of risks and issues.
• Proactive engagement, review of contract terms, annual CMD power factor reviews, forecast revenues, expiring terms, revenue focus, manage product variation, contract variations, set up ESA and GSA
• Support Account Managers and Service teams in navigating the complex end-to-end customer lifecycle