Customer Coordinator

at  Collins McNicholas

REQUIREMENTS:

• Previous experience in a customer focused position
• Proficiency in Excel with advanced skills.
• Familiarity with ERP software
• Knowledge of customer clearance procedures and international trade compliance certification is preferred.
• Passionate about delivering exceptional customer service and ensuring satisfaction.
• Committed to building positive relationships with customers and delivering outstanding service.
• Demonstrates a proactive and solution-oriented approach.
• Logical thinker with strong organizational skills.

KEY RESPONSIBILITIES:

• Provide comprehensive customer support to ensure satisfaction and address inquiries promptly.
• Manage stock levels by strategizing, monitoring, and maintaining agreed-upon inventory levels.
• Effectively communicate product launches, discontinuations, and promotional activities to relevant departments and stakeholders.
• Facilitate stock allocation and release processes.
• Coordinate logistics operations, including booking transportation services..
• Generate necessary Customs Clearance Documents as required.
• Proactively engage with customers to understand and manage their needs and expectations on a daily basis.
• Provide coordination and support for Lean and continuous improvement projects and initiatives.
• Collaborate and communicate effectively with account managers and team members.