Customer Credit and Risk Specialist

at  Synergy AU

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.
We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.
Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south
Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

The Customer Credit & Risk Specialist is a newly created opportunity in our Vulnerable Customer team based at our Perth CBD office.
The Customer Credit & Risk Specialist delivers insights on the success and effectiveness of credit and collections pathways and processes.

Key responsibilities of the role include:

• Accountable for ongoing operational process improvements related to all Customer Credit & Risk processes and service delivery (Life Support, Credit, Collections). Responsible for delivery of operational insights on all relevant processes.
• Consolidation of trend reporting and insights from the Credit & Risk Officers on process opportunities and responsible for coordinating a resolution or improvement
• Working with the analytics team to build reporting frameworks for current Customer Credit & Risk processes.
• Report on the stability and effectiveness of all Customer Credit & Risk services and pathways.
• Proactive engagement with relevant stakeholders across Probe, Vulnerable Customer, Residential and Customer Operations and Finance Business Unit related to continuous improvement.