CUSTOMER DEVELOPMENT MANAGER

at  Kloeckner Metals UK

For our site Kloeckner Metals UK in Dudley we are looking for

KEY RESPONSIBILITIES WILL BE TO

• Identify credit worthy new customers.
• Ensure contact with customers and prospects.
• Build a positive relationship with customers to identify their needs and improve customer purchase frequency.
• Monitor active/dormant/potential conversion ratios and continually improve upon these.
• Plan days out on a geographical basis and forward information to the Sales Manager and the Internal Sales person.
• Forward any QM (none conforming system) and payment queries to the Sales Manager.
• Ensure all sales enquiries are inputted into the KliCC system.
• CVRs to be kept up-to-date, numbered and entered onto the database. Any actions to be followed through.
• When visiting or calling customers concentrate on the Sales Manager’s weekly focus ‘sales’ campaigns e.g. Niche products/aged stock/volume drive /overstocked material.
• Embrace and implement CLEAR sales training content.

The main purpose of the job is to:

• Maximise selling opportunities and ensure targets are achieved.
• Pro-actively seek and pursue new business.
• Work with the current company sales strategies