Customer Engagement Supervisor (remote)

at  DaVita

116 Inverness DrSte 280, Englewood, Colorado, 80112, United States of America
Excited to grow your career? Apply today!

MINIMUM QUALIFICATIONS:

• 4+ years experience in customer service and/or outreach, with at least 2 years in a supervisory or management role, preferably within the healthcare industry.
• Proven track record of leading successful teams and achieving customer service excellence.
• Strong analytical and problem-solving abilities, with experience in data-driven decision-making.
• Excellent communication, interpersonal, and leadership skills, with the ability to inspire and motivate a team.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Business, Communications, Healthcare Management, or a related field.
• Knowledge of Healthcare systems, CRM software and digital communication platforms.

SUPERVISOR, CUSTOMER ENGAGEMENT RESPONSIBILITIES:

• Lead and manage the Customer Engagement Specialist Team, setting clear objectives, monitoring performance and providing coaching/professional development.
• Develop and implement comprehensive outreach strategies to meet and exceed engagement, satisfaction and retention goals.
• Oversee the creation and delivery of educational programs and materials to effectively communicate the value of technology to our referral sources.
• Analyze team performance data and outreach outcomes to identify trends, make informed decisions and drive continuous improvement.
• Foster a collaborative team environment that encourages innovation and excellence in customer service.
• Investigate and report on the outcomes of outreach efforts, creating transparency and using findings to inform future strategies.
• Ensure compliance with regulations and company policies in all outreach and customer engagement activities.
• Other duties as assigned.