Customer Engineer, Adelaide Metro - Voyix

at  NCR Corporation

Customer Engineer, Adelaide Metro - Voyix
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
As one of our Field Service Technicians, each day will not look the same! Using your company fleet vehicle and provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.
Reporting to your Territory Manager and as a key member of our South Pacific Field Services team; you will undertake regular in-depth product training when you start with us, along with ongoing access to our global Technical Support Services. With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.

BASIC QUALIFICATIONS:

• Must have PCB hardware repair experience
• Exposure to software uploads

PREFERRED QUALIFICATIONS:

• Electro-mechanical device repair and aptitude
• Previous experience with Self-Serve Checkout repairs or install

KEY AREAS OF RESPONSIBILITIES:

• Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other Voiyx products for our customers
• Parts management and organisation
• Continuous training online and in classrooms
• Work autonomously in the field and office
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
• Some interstate travel may be required

TO BE SUCCESSFUL FOR THIS ROLE, YOU MUST HAVE:

• Passion for new technology
• Willing to travel and complete service calls as assigned
• Able to work autonomously, professionally and be an excellent communicator
• Valid Australian State Driver’s license
• Fully COVID vaccinated
• Strong Customer service skills
• Experience with electromechanical equipment
• High attention to detail
• A valid full time working visa, Permanent Residence or Citizenship
• Be located in Australia and able to commence work within a 4 - 6 week period
  Offers of employment are conditional upon passage of screening criteria applicable to the job