Customer Engineer - New South Wales

at  NCR Corporation

Customer Engineer - New South Wales
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
As one of our Field Service Technicians / Customer Engineers, each day will not look the same! Using your company fleet vehicle and provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.
Reporting to your Territory Manager and as a key member of our South Pacific Field Services team; you will undertake regular training in our virtual and hands on classrooms which enables fast learning and fosters an environment where you can stretch yourself and make an impact!
We are committed to growing the capabilities of our people, and a focus for us is to continue to build our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Career development and opportunities for growth and development is a focus for your leadership team.

BASIC QUALIFICATIONS:

• Must have PC hardware and software repair experience

PREFERRED QUALIFICATIONS:

• Electro-mechanical device repair and aptitude
• Previous experience with ATM and SelfServe Checkout repairs
• Network experience

KEY AREAS OF RESPONSIBILITIES:

• Diagnose and Repair Automatic Teller Machines (ATMs), Networking equipment as well as other NCR products
• Parts management and organisation
• Continuous training online and in classrooms
• Work autonomously in the field and office
• May require prolonged travel, carrying and lifting tool kit and/or parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
• Some interstate travel may be required

TO BE SUCCESSFUL FOR THIS ROLE, YOU MUST HAVE:

• Passion for new technology
• Willing to travel and complete service calls as assigned
• Able to work autonomously, professionally and be an excellent communicator
• Valid Australian State Drivers license
• Strong Customer service skills
• High attention to detail
• A valid full time Australian working visa, Permanent Residence or Citizenship
• Be in Australia and able to commence work within a 4 - 6 week period