Customer Excellence Agent

at  Lunar

At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. We have grown significantly since starting in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Copenhagen, Stockholm, and remote employees across Europe.
As we continue to scale our impact, we’re looking for a Customer Excellence Agent to join our team and provide exceptional support and service to our users, shaping the future of the banking experience.

ABOUT THE ROLE

As our new Customer Excellence Agent, you will be part of a dynamic and supportive team dedicated to ensuring our customers have the best experience possible. You will be the first point of contact for our customers, helping them navigate through their banking journey with Lunar. Your goal will be to turn every customer interaction into a delightful experience.

KEY RESPONSIBILITIES

• Provide outstanding customer support via various channels including phone, email, and chat.
• Resolve customer inquiries and issues with efficiency and empathy.
• Identify and escalate issues to the appropriate departments when necessary.
• Collaborate with the team to improve and streamline customer support processes.
• Assist in the onboarding of new customers, ensuring a seamless experience.
• Maintain knowledge of our products, services, and policies to provide accurate information to customers.