Customer Experience Agent - Full Time

at  Field Management Ireland

ABOUT US

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 28 years.
We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you’re based in Dublin, Belfast, or out in the field. If you’re passionate and enthusiastic about your career, FMI is the place for you

YOUR ROLE:

Join our dynamic team as a Customer Experience Agent, where you will handle incoming calls from current clients, actively contributing to daily targets and objectives. There are also opportunities for committed Customer Experience Agents to engage in outbound calls to existing clients, utilizing your key competencies for effective cross-selling and up-selling.

RESPONSIBILITIES:

• Serve as the voice of the business, ensuring an exceptional customer experience.
• Collaborate within a high-performing team, collectively working towards individual and team targets/goals.
• Comprehensive training provided, ensuring a smooth transition into your role.
• Success in this position requires a passion for exceeding goals and delivering a positive experience, even in challenging circumstances.
• Demonstrate high motivation, resilience, and a drive to surpass targets.
• Strong communication and listening skills are essential, aligning with FMI’s mission and values.
  Join us in creating a positive impact through excellent customer service!