Customer Experience Ambassador

at  Customer Loyalty Consultants Pty Ltd

Gauteng, Centurion
CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.

MINIMUM REQUIREMENTS:

• Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
• Clear Criminal Record.
• Computer Literacy – MS Office: Word, Excel, Outlook, PowerPoint.
• Minimum of 2 years’ experience in the call centre/customer care environment.
• Experience in an insurance or related industry beneficial.
• Emergency Assistance (Rodside Assist, Household Assist, Medical Assist etc.) experience beneficial.

To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended to and contribute to the effective operation of a customer service-orientated centre.