Customer Experience Ambassador with Italian&English (24/7)
at Telus International
București, Municipiul București, Romania -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 06 Aug, 2024 | Not Specified | 07 May, 2024 | N/A | Gym,Community Projects,Corporate Social Responsibility | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We are seeking for awesome Customer Experience Ambassadors to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.
Responsibilities:
- support all user communities to resolve their inbound inquiries quickly and efficiently
- manage inbound email and in-app messages support through our CRM tool
- guide users’ interactions with the platform in accordance with community guidelines
- educate and build loyalty among new users
- ability to multitask and effective in time management
- analyze and improve complex workflows to operate more effectively
- detect and suggest areas for improvement in all areas of your role
- working collaboratively with peers globally to streamline processes
- review and analyze documents submitted by platform users
- ensure that documents meet client expectations for approval
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
București, Romania
