Customer Experience Analyst

at  Global Excel Management

Job Description:
Are you an analytical person who enjoys problem solving? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Experience Analyst in the Customer Centric Office team, you will be responsible for maintaining the customer feedback catalogue as well as producing reports based on trends at a regular cadence. The Customer Experience Analyst will also participate in cross functional meetings and work closely with internal stakeholders to align reporting outputs to the business needs.

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?

• Bachelor’s degree in marketing, communications, or other relevant fields;
• Two years of experience working in a customer insights or voice of the customer role;
• Intermediate level knowledge of Microsoft office (PowerPoint and Excel especially);
• Exceptional attention to detail, ability to manage large amounts of data, while also possessing excellent presentation skills;
• Written and verbal communication in both French and English (Spanish considered an asset).

Please refer the Job description for details