Customer Experience Analyst

at  UNITED STATES STEEL CORPORATION

U. S. Steel is committed to fostering an inclusive workplace culture and celebrates the diversity of our employees. The Customer Experience Analyst is exposed to various aspects of U.S. Steel’s overall business and will manage a specific group of customer accounts to achieve major business objectives. The interaction with the customer and multiple functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. This is a remote commuter position, and you will have the ability to work remote while also being able to commute to one of our major USS facilities (Gary, IN; Troy, MI; Pittsburgh, PA) for training and development.

REQUIREMENTS:

• Bachelor’s degree in business administration, communications, supply chain management or a closely related field
• Excellent communications and interpersonal skills
• Excellent planning and organization skills
• Computer literacy to a working skills level - proficiency in Microsoft Office, especially Excel
• Ability to adapt to and master web-based support applications
• Related experience in the steel, metals or closely related industry preferred

PREFERRED SKILLS:

• We are looking for motivated self-starters that can work in a fast paced, data-driven environment. The successful undergraduate will be an analytical problem solver, have an extremely high level of customer focus and a passion for process improvement. In addition, a successful candidate will have:
• Demonstrated outstanding academic achievement and an aptitude for your area of study
• A strong record of team, project and/or people leadership in a work setting and/or extracurricular activities
• A willingness to take initiative to understand the business
• An aptitude for problem solving; strong writing and verbal communication skills
• A strong commitment to excellence and to personal and professional growth
• Must be resourceful, responsible, tenacious, curious, independent, confident and high energy
• The ability to prioritize and manage multiple tasks
• Leadership and strong decision-making skills
• Ability to think and act both strategically and tactically
  Salary range: $50,800 - $76,200. This base salary range is a good faith estimate. Based on candidate skills/experience the final offer may be lower/higher

• Enters orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase orders.
• Communicates regularly with customers, producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.
• Follows the production of orders to ensure on-time delivery to the customer.
• Release material and ensure delivery based on requirements from the customer.
• Manages inventories and shipments to meet customer supply requirements.
• Collaborates with the Account Manager to maintain favorable customer relationships and obtain specific market information for business forecasting.
• Performs root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action.
• Participates in projects to deliver initiatives with a focus on efficiency improvements.
• Provides an outstanding service experience for the customer.