Customer Experience Associate

at  Northbridge Financial Corporation

WHAT IT’S LIKE TO BE A NORTHBRIDGE CUSTOMER EXPERIENCE ASSOCIATE

As our Customer Experience Associate, you’ll play a critical role in the evolution of our Voice of the Customer program by maintaining our customer feedback channels and ensuring the integrity of the data we collect through our customer experience surveys. This includes supporting the ongoing maintenance, enhancement, and user experience of our survey platform (Medallia) and as its system champion, working with various teams to enrich the feedback collected to help the business better understand our customers and their needs. You’ll be supporting internal partners with data analysis, reporting, and systems/process integrations, and not only gain exposure to different brands, projects, and stakeholders, but also help our operational leaders uncover meaningful insights and new opportunities to move the needle on the experience we provide to customers.
This role requires a unique blend of analytical and technical savvy combined with a highly collaborative and customer-centric mindset. The right candidate loves working with data and technology, excels at solving problems and storytelling, and can build relationships with people with ease. In other words, they’re awesome!

WHO WE ARE:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.
At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Please refer the Job description for details